Delivery Policy

Our Standard delivery is FREE to most addresses in the UK. Most rugs will be delivered within 7 working days but please allow up to 14 days as some are shipped from Mainland Europe and beyond.

In addition we offer the following:

Delivery before 12.00 noon weekdays: £12.95
Delivery before 12.00 noon Saturday: £29.95

If you need your rug urgently just phone 0118 9788 050 and we can check stock and quote you our fastest delivery time at our most competitive rate.

Returns Policy

We hope you love your rug, but sometimes things just don't work out. If you need to return your rug we want your return to be as easy as possible (and we hope you will order again!).

Just email us at with your order number to arrange a return of your product. Unless the your rug is faulty or not as described, you will be responsible for the cost of returning the rug to us.