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Terms and conditions

Website terms and conditions of supply

This page (together with any of the documents expressly referred to on it including our Privacy Policy) tells you information about us and the legal terms and conditions (Terms) on which we sell and/or supply any of the goods and/or services (together the Products) listed on buyarug.co.uk (Site) to you.

These Terms will apply to any contract between us for the sale and/or supply of Products as the case may be to you (Contract). Please read these Terms carefully and make sure that you understand them, before ordering any Products from the Site. Please note that before placing an order you will be asked to agree to these Terms.

When ordering, please click on the button marked "I Accept" at the end of these Terms if you accept them. If you refuse to accept these Terms, you will not be able to order any Products from the Site. If you continue to browse and use the Site, you are agreeing to comply with and be bound by the Terms. If you disagree with any part of these Terms, please do not use the Site.

You should print a copy of these Terms or save them for future reference.

We amend these Terms from time to time as set out in clause 9. Every time you wish to order Products, please check these Terms to ensure you understand the terms which will apply at that time. These Terms were most recently updated on 26/07/2012

These Terms, and any Contract between us, are only in the English language.

  1. Information about us
    1. The business is Nick Manson trading as Alexander Carpets with its main trading address at 91 Bean Oak Road, Wokingham, Berkshire, RG40 1RJ. Our VAT number is 491 4030 64. Products are sold on the Site which is operated by and hosted by LGR (UK) LTD, who control at all times the content on the Site.
    2. To contact us, please see our Contact Us page.
  2. Our Products
    1. Where any images of the Products are provided on the Site these are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the images or colours accurately reflect the Products. Your Products may vary slightly from those images.
    2. Although we have made every effort to be as accurate as possible note that all sizes, weights, capacities, dimensions and measurements indicated on the Site have a 5% tolerance.
    3. The packaging of the Products may vary from that shown on images on the Site.
    4. All Products shown on the Site are subject to availability. We will inform you by email as soon as possible if the Product you have ordered is not available and we will not process your order in such circumstances.
    5. It is your responsibility to ensure that any Products available through the Site meet your specific requirements.
  3. How we use your personal information We use your personal information only in accordance with our Privacy Policy. For details, please see our Privacy Policy. Please take the time to read these, as they include important terms which apply to you.
  4. If you are a consumer This clause 4 applies only if you are a consumer.
    1. If you are a consumer, you may purchase Products from the Site only if you are at least 18 years old.
    2. We intend to rely upon these Terms and any document expressly referred to in them in relation to the Contract between you and us. While we accept responsibility for statements and representations made by our duly authorised agents, please make sure you ask for any variations from these Terms to be confirmed in writing.
    3. As a consumer, you have legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or trading standards office. Nothing in these Terms will affect these legal rights.
  5. If you are a business customer This clause 5 applies only if you are a business.
    1. If you are not a consumer, you confirm that you have authority to bind any business on whose behalf you use the Site to purchase Products.
    2. These Terms and any document expressly referred to in them constitute the entire agreement between you and us. You acknowledge that you have not relied on any statement, promise or representation made or given by or on our behalf which is not set out in these Terms or any document expressly referred to in them.
  6. How the contract is formed between you and us
    1. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each stage of the order process.
    2. After you place an order, you will receive an email from us acknowledging that we have received your order. Please note that this acknowledgement does not mean that your order has been accepted. Our acceptance of your order will take place as described in clause 6.3.
    3. We will confirm our acceptance to you by sending you an email that confirms that the Products have been dispatched (Dispatch Confirmation). The Contract between us will be formed only when we send you the Dispatch Confirmation.
    4. If we are unable to supply you with a Product, for example because that Product is not in stock or no longer available or because of an error in the price, we will inform you of this by email and we will not process your order. If you have already paid for the Products, we will refund you the full amount as soon as possible.
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  9. Our right to vary these terms
    1. We may revise these Terms from time to time in the following circumstances:
      • changes in how we accept payment from you;
      • changes in relevant laws and regulatory requirements; and
      • changes in how we manage our business.
    2. Every time you order Products from us, the Terms in force at that time will apply to the Contract between you and us.
    3. Whenever we revise these Terms in accordance with this clause 9, we will update the Site with the amended Terms.
  10. Your cancellation and refund rights if you are a consumer
    This clause 10 applies only if you are a consumer.
    1. If you are a consumer, you have a legal right to cancel a Contract under the Consumer Protection (Distance Selling) Regulations 2000 during the period set out in clause 10.3. This means that during the relevant period if you change your mind or for any other reason you decide you do not want to keep a Product , you may notify us of your decision to cancel the Contract and receive a refund. Your right to a refund during this period is not affected by your payment having been made in advance. If you cancel after this period, you will not get a full refund. Advice about your legal right to cancel the Contract under these regulations is available from your local Citizens' Advice Bureau or trading standards office.
    2. However, this cancellation right does not apply in the case of:
      • any made-to-measure or custom-made products;
    3. Your legal right to cancel a Contract starts from the date of the Dispatch Confirmation, which is when the Contract between us is formed. You have a period of 7 working days in which you may cancel, starting from the day after the day you receive the Products or, in the case of services, from the date of the Dispatch Confirmation. Working days means that Saturdays, Sundays or public holidays are not included in this period.
    4. To cancel a Contract, you must contact us in writing by sending an email to info@buyarug.co.uk or by sending a letter to 91 Bean Oak Road, Wokingham, Berkshire, RG40 1RJ or please contact our Customer Services telephone line on 0800 028 1782. You may wish to keep a copy of your cancellation notification for your own records.
    5. You will receive a full refund of the price you paid for the Products. We will process the refund due to you as soon as possible and, in any case, within 30 calendar days of the day on which you gave us notice of cancellation as described in clause 10.4. If you returned the Products to us because they were faulty or misdescribed, please see clause 10.6.
    6. If you have returned the Products to us under this clause 10 because they are faulty or misdescribed, we will refund the price of a defective Product in full, any applicable delivery charges, and any reasonable costs you incur in returning the item to us.
    7. The refund will be made to the credit card or debit card used by you to pay.
    8. If the Products were delivered to you:
      • you must return the Products to us as soon as reasonably practicable;
      • unless the Products are faulty or not as described (in this case, see clause 10.6), you will be responsible for the cost of returning the Products to us;
      • you have a legal obligation to keep the Products in your possession and to take reasonable care of the Products while they are in your possession.
    9. Details of your legal right to cancel and an explanation of how to exercise it are provided in the Dispatch Confirmation.
    10. As a consumer, you will always have legal rights in relation to Products that are faulty or not as described. These legal rights are not affected by the returns policy in this clause 10 or these Terms. Advice about your legal rights is available from your local Citizens' Advice Bureau or trading standards office.
    11. If you cancel an order for services under this clause 10 and we have already started work on your order by that time, you will need to pay us any costs we reasonably incurred in starting to fulfil the order, and this charge will be deducted from any refund that is due to you, or if no refund is due to you, invoiced to you. We will tell you what these costs are when you contact us.
    12. If the Products are services, once we have begun to provide the services to you, you may cancel the Contract with immediate effect by giving us written notice if:
      • we break the Contract in any material way and we do not correct or fix the situation within 14 days of you asking us to in writing;
      • we go into liquidation or a receiver or an administrator is appointed over our assets;
      • we change these Terms in accordance with this agreement to your material disadvantage;
      • we are affected by an Event Outside Our Control.
  11. Delivery
    1. Your order will be fulfilled by the estimated delivery date set out in the Dispatch Confirmation, unless there is an Event Outside Our Control. If we are unable to meet the estimated delivery date because of an Event Outside Our Control, we will contact you with a revised estimated delivery date.
    2. Delivery will be completed when we deliver the Products to the address you gave us.
    3. To the extent applicable, if no one is available at your address to take delivery, we will leave you a note that the Products have been returned to our premises, in which case, please contact us to rearrange delivery.
    4. The Products will be your responsibility and at your risk from the completion of delivery.
    5. You own the Products once we have received payment in full, including all applicable delivery charges.
    6. In the case of services, the provision of those services will not commence until 7 working days from the date of the Dispatch Confirmation.
  12. International delivery
    1. We deliver to the countries listed on this page International Delivery.However there are restrictions on some Products for certain International Delivery Destinations. If you have any doubts please contact us at info@buyarug.co.uk.
    2. If you order Products from the Site for delivery to one of the International Delivery Destinations, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. Please note that we have no control over these charges and we cannot predict their amount.
    3. You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order.
    4. You must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable or responsible if you break any such law.You must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable or responsible if you break any such law.
  13. Price of products and delivery charges
    1. The prices of the Products will be as quoted on the Site from time to time. We take reasonable care to ensure that the prices of Products are correct at the time when the relevant information is entered. However, if we discover an error in the price of Product(s) you ordered, clause 13.5 will apply.
    2. Prices for our Products may change from time to time, but changes will not affect any order which we have confirmed with a Dispatch Confirmation.
    3. The price of a Product includes VAT (or other sales tax where applicable) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Products in full before the change in VAT takes effect.
    4. The price of a Product does not include delivery charges. Our delivery charges will be provided to you before you place an Order.
    5. The Site contains a large number of Products. It is always possible that, despite our efforts, some of the Products on the Site may be incorrectly priced. If we discover an error in the price of the Products you have ordered we will inform you by email to inform you of this error and we will give you the option of either (1) continuing to purchase the Product at the correct price or (2) cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. Please note that we are not obliged to provide the Products to you at the incorrect (lower) price.
  14. How to pay
    1. You can pay for Products using a debit card or credit card. We accept the following cards: VISA, Mastercard, Maestro
    2. Payment for the Products and all applicable delivery charges is in advance. We will charge your debit card or credit card when your order is placed.
  15. Manufacturer guarantees
    1. Some of the Products we sell to you come with a manufacturer's guarantee. For details of the applicable terms and conditions, please refer to the manufacturer's guarantee provided with the Products.
    2. If you are a consumer, a manufacturer's guarantee is in addition to your legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or trading standards office.
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  17. Our liability if you are a consumer
    This clause 17 applies only if you are a consumer.
    1. We are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence. Loss or damage is foreseeable if it was an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into the Contract.
    2. We supply the Products only for domestic and private use. You agree not to use the product for any commercial, business or re-sale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
    3. We do not in any way exclude or limit our liability for:
      • death or personal injury caused by our negligence;
      • fraud or fraudulent misrepresentation;
      • any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession);
      • any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples); or
      • defective products under the Consumer Protection Act 1987.
  18. Our liability if you are a business
    This clause 18 applies only if you are a business customer.
    1. We only supply the Products for internal use by your business, and you agree not to use the Product for any re-sale purposes
    2. Nothing in these Terms limit or exclude our liability for:
      • death or personal injury caused by our negligence;
      • fraud or fraudulent misrepresentation;
      • breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession); or
      • defective products under the Consumer Protection Act 1987.
  19. Limitation of liability
    1. Subject to clauses 17.3 or 18.2 (as applicable), we will under no circumstances whatsoever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Contract for:
      • any loss of profits, sales, business, or revenue;
      • loss or corruption of data, information or software;
      • loss of business opportunity;
      • loss of anticipated savings;
      • loss of goodwill; or
      • any indirect or consequential loss.
    2. Subject to clause 17.3, 18.2 and clause 19 (as applicable), our total liability to you in respect of all other losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the amount paid for the Products.
    3. Except as expressly stated in these Terms, we do not give any representation, warranties or undertakings in relation to the Products. Any representation, condition or warranty which might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the Products are suitable for your purposes
    4. Neither we nor any third party provides any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the content, or any information or materials found or offered on the Site for any particular purpose. You acknowledge that such content, information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
    5. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Site or to your downloading of any material posted on it, or on any website linked to it.
  20. Events outside our control
    1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control is defined In clause 20.2 below
    2. An Event Outside Our Control means any act or event beyond our reasonable control including, without limitation, strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
    3. If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:
      • we will contact you as soon as reasonably possible to notify you; and
      • our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.
  21. Communications between us
    1. When we refer in these Terms to "in writing", this will include email.
    2. If you wish to contact us in writing, or if any clause in these Terms requires you to give us notice in writing, you can send this to us by email or by pre-paid post to Alexander Carpets at 91 Bean Oak Road, Wokingham, Berkshire, RG40 1RJ. We will confirm receipt of this by contacting you in writing, normally by email. If you are a consumer and exercising your right to cancel under clause 10, please see clause 10 for how to tell us this.
    3. If we have to contact you or give you notice in writing, we will do so by email or by pre-paid post to the address you provide to us in your order.
    4. If you are a business, please note that any notice given by you to us, or by us to you, will be deemed received and properly served immediately when posted on our website, 24 hours after an email is sent, or three days after the date of posting of any letter (as appropriate). In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an email, that such email was sent to the specified email address of the addressee.
  22. Linking to the Site
    1. You may link to our website, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
    2. You must not establish a link from any website that is not owned by you.
    3. The Site must not be framed on any other site. We reserve the right to withdraw linking permission without notice. The website from which you are linking must comply in all respects with these Terms and our Privacy Policy.
    4. From time to time, the Site may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s), nor for any loss or damage that may arise from your use of them.
  23. Other important terms
    1. Access to the Site is permitted on a temporary basis, and we reserve the right to withdraw, amend or suspend access to the Site without notice. We will not be liable if for any reason the Site is unavailable at any time or for any period.
    2. The Site contains material which are owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics of the Site. Reproduction is prohibited other than in accordance with these Terms. This material is protected by copyright laws around the world. All trademarks reproduced on the Site which are not the property of, or licensed to the operator are acknowledged on the Site as such.
    3. You must not misuse the Site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to the Site, the server on which the Site is stored or any server, computer or database connected to the Site. You must not attack the Site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990 of the United Kingdom. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the Site will cease immediately.
    4. We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms. We will always notify you if this happens.
    5. You may transfer your rights or your obligations under these Terms to another person only if we agree in writing. However if you are a consumer and you have purchased a Product as a gift, you may transfer the benefit of the warranty in clause 16 to the recipient of the gift without needing to ask our consent.
    6. This contract is between you and us. No other person will have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties Act) 1999 or otherwise. However, if you are a consumer, the recipient of your gift of a Product will have the benefit of the warranty at clause 16, but we and you will not need their consent to cancel or make any changes to these Terms.
    7. Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
    8. If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
    9. We make no representation that the Site is appropriate or available for use outside England and Wales. If you access the Site from any other jurisdiction, you do so out of your own volition and you are responsible for compliance with all applicable laws.
    10. If you are a consumer, please note that these Terms are governed by English law. This means that a Contract and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree to that the courts of England will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.
    11. If you are a business, these Terms are governed by English law. This means that a Contract, and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims), will be governed by English law. We both agree to the non-exclusive jurisdiction of the courts of England.