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Excellent customer service

 

We had ordered a multi-coloured rug from this company as it was at a great price, however we were then advised that the rug we had chosen was no longer being produced and we were offered a full refund.
Imagine our surprise when Nick Manson phoned us a couple of days later to say that he had found the new replacement for the rug from the manufacturer and gave us the link to view it online. It was ideal and to be honest we even preferred it to the old model. Nick took the order at the original excellent price and it was delivered within 3 days ( 2 actually as we were out when the courier tried to deliver it and had to come back the next day). All this when Nick's shop was closed for a week.

 

Absolutely outstanding service, and the rug is first class quality.

 

I would have no hesitation in recommending Nick and his company to any prospective buyers as his hands on personal service is extremely rare these days.

 

Gibson Donaldson

 

Outstanding service provided by Nick Manson. The quality of the rug is superb. Will definitely buy again. A very highly recommended company.

 

Thank you Nick! A true professional who has an extensive knowledge in the decor industry and a person that can be trusted when making an investment purchase. I am a fussy interior designer but am very impressed!